Last Updated: 2026-09-18
EtechMail is operated and billed by RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States. This policy applies to every purchase you make from us and forms part of our Terms of Service. Where this page and the Terms differ on refunds, this page applies.
1. What you are paying for
EtechMail is billed at $5 per mailbox per year, paid in advance for a twelve-month term. Plans are simply a number of mailboxes at that rate — $5 for one, $25 for five, $50 for ten, $125 for twenty-five. Subscriptions renew annually until you cancel.
2. Cancelling
You can cancel at any time from your dashboard, or by emailing support@etechmail.com from your account address. There is no cancellation fee and no notice period.
Cancelling stops the next renewal. Your mailboxes stay active until the end of the year you have already paid for.
Export your mail before the term ends. Mailboxes are IMAP, so you can copy everything to another client or provider at any time while the account is live. After the paid term ends we keep mailbox data for 30 days so it can be recovered, then delete it permanently.
3. The 14-day refund window
If EtechMail is not right for you, ask within 14 days of the charge and we will refund it in full. You do not need to give a reason.
This applies to a first subscription payment and to mailboxes added mid-term. It is one refund window per customer per charge, not a way to use the service repeatedly for free. If you are a consumer in the EU or UK, this window is offered in addition to, and does not limit, any statutory right of withdrawal you may have.
4. Adding and removing mailboxes
Mailboxes added part-way through a term are charged pro rata to the end of that term, and fall under the same 14-day window from the date of that charge.
Removing a mailbox frees the seat immediately but does not generate a refund for the remainder of the term beyond the window in section 3. The seat stays available for you to reassign to another address at no extra cost.
5. Renewals
Subscriptions renew automatically so your email does not stop. We email a receipt for every charge.
If a renewal charges you when you had meant to cancel, tell us within 14 days of that charge and we will refund it, provided the mailboxes have not been in substantial use during the new term. If you are not receiving our receipts, check the address on your account — an unread receipt is the usual reason a renewal comes as a surprise.
6. When something fails
If you are charged for a mailbox that was never provisioned, or for a service we did not deliver, we refund it in full whether or not the 14 days have passed. You should not pay for something you did not receive.
7. What is not refunded
- Terms already delivered, beyond the window in section 3.
- Accounts terminated for breach of our Terms of Service — for example sending spam, phishing or fraud from a hosted mailbox.
- Domain registration or DNS fees paid to a third party, which we do not control and cannot reverse.
8. How to request a refund
Email support@etechmail.com from the address on your account with the date and amount of the charge. That is enough for us to find it.
We reply within 1 business day. Approved refunds go back to the original payment method within 5 business days, and your bank typically shows them 5–10 business days after that. We do not refund to a different card or account than the one charged.
9. Do not recognise a charge?
Charges from EtechMail appear on your card or bank statement as RNS STAR, LLC — the company that operates this service. If that name is unfamiliar, that is why.
Please contact us before filing a dispute with your bank. A chargeback takes weeks and locks the money up for both of us; an email to us takes minutes. If the charge genuinely was not made by you, tell us and we will refund it and block that card from further use on our platform.
10. Contact
RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States — support@etechmail.com.