Last Updated: 2026-10-16
EtechMail is operated and billed by RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States. This policy applies to every purchase you make from us and forms part of our Terms of Service.
1. What you are paying for
EtechMail is billed yearly, paid in advance for a twelve-month term, and the rate per mailbox falls as the plan grows — $5 for one mailbox, $25 for seven, $50 for fifteen, $125 for forty and $250 for one hundred. Subscriptions renew annually until you cancel.
2. Payments are non-refundable
All payments — first subscription payments, renewals, and mailboxes added part-way through a term — are non-refundable, including for any unused part of a term, except as set out in sections 6 and 7. Please choose the plan that fits before you buy; the Starter plan is $5 if you want to try EtechMail with one mailbox first.
Accounts terminated for breach of our Terms of Service — for example sending spam, phishing or fraud from a hosted mailbox — are not refunded. Domain registration or DNS fees paid to a third party are outside our control.
Nothing in this policy limits any right you have under consumer law that applies to you and cannot be excluded.
3. Cancelling
You can cancel at any time from your dashboard, or by emailing support@etechmail.com from your account address. There is no cancellation fee and no notice period.
Cancelling stops the next renewal. Your mailboxes stay active until the end of the year you have already paid for.
Export your mail before the term ends. Mailboxes are IMAP, so you can copy everything to another client or provider at any time while the account is live. After the paid term ends we keep mailbox data for 30 days so it can be recovered, then delete it permanently.
4. Adding and removing mailboxes
Mailboxes added part-way through a term are charged pro rata to the end of that term.
Removing a mailbox frees the seat immediately but does not generate a refund. The seat stays available for you to reassign to another address at no extra cost.
5. Renewals
Subscriptions renew automatically so your email does not stop. We email a receipt for every charge. To avoid a renewal, cancel before your renewal date; a renewal charge is non-refundable once it has been made.
If you are not receiving our receipts, check the address on your account — an unread receipt is the usual reason a renewal comes as a surprise.
6. Problems we cannot fix within 48 hours
If a problem on our side stops EtechMail working for you — for example you cannot receive or send mail, or cannot sign in — report it to support@etechmail.com or through a support ticket. If we cannot fix it within 48 hours of your report, tell us and we refund your payment for the current term in full.
This covers problems caused by our service. It does not cover problems outside our control, such as DNS records at your registrar that have not been set up as our setup steps describe, or a domain that has expired.
7. Billing errors
If we make a billing mistake — a duplicate charge, a charge for a mailbox that was never provisioned, or a charge for a service we did not deliver — we correct it and refund the mistaken amount in full. You should not pay for something you did not receive.
To report one, email support@etechmail.com from the address on your account with the date and amount of the charge. We reply within 1 business day. Corrected charges go back to the original payment method within 5 business days, and your bank typically shows them 5–10 business days after that.
8. Do not recognise a charge?
Charges from EtechMail appear on your card or bank statement as RNS STAR, LLC — the company that operates this service. If that name is unfamiliar, that is why.
Please contact us before filing a dispute with your bank. A chargeback takes weeks and locks the money up for both of us; an email to us takes minutes. If the charge genuinely was not made by you, tell us and we will refund it and block that card from further use on our platform.
9. Contact
RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States — support@etechmail.com.