Frequently Asked Questions

EtechMail is a professional business email hosting provider offering custom domain email from $5 per mailbox per year for businesses of all sizes.

A business email with your own domain builds trust and credibility with clients, improves email deliverability, provides better security, and gives you centralized control over all company communications. EtechMail makes setup easy and affordable.

EtechMail offers unbeatable pricing from just $5 per mailbox per year, custom domain support on all plans, a 99.9% uptime target, and responsive human support. We focus on simplicity and reliability for business email.

EtechMail supports IMAP, POP3, and SMTP. All connections are secured with SSL/TLS encryption.

Yes, EtechMail works with any registered domain name. Simply update your MX records to point to our servers, and you can start using professional email with your domain immediately.

EtechMail provides all the DNS records you need for SPF, DKIM, and DMARC authentication. Our setup wizard generates the exact records and guides you through adding them to your domain registrar.

EtechMail filters every incoming message for spam and phishing, and scans attachments for viruses before they reach your inbox.

Yes, EtechMail works on all mobile devices: use any email app that supports IMAP, with mail.etechmail.com as the server.

Yes. Migration help is included in every plan: our support team helps you move your existing email over from your current provider.

EtechMail targets 99.9% uptime across all plans, with the mail service monitored around the clock. Our Terms of Service describe the service credits that apply if we fall short.

EtechMail uses SSL/TLS encryption for all connections, spam and phishing filtering, virus scanning, and SPF/DKIM/DMARC authentication to keep your business communications safe.

All plans include 24/7 support by email and support ticket. The Business plan and above include priority support.

Yes. Every mailbox can forward a copy of its incoming mail to another address, and has a vacation responder and a signature you set in webmail.

Payments are non-refundable, with one exception: if a problem on our side stops your email working and we cannot fix it within 48 hours of your report, we refund your payment for the current term. You can cancel at any time so your plan does not renew. See our refund policy.